Yes. In fact, Charter provides Enhanced 911 services, just as conventional telephone service providers do. In the event that you have an emergency – police, fire, or ambulance – just dial 911 (nine-one-one). When you do, your call will be directed to the nearest public safety dispatcher and your address is included with your call identification information so that emergency services can be dispatched instantly.

Your directory listing will not be affected when you make the switch to Charter, unless your phone number changes or you requests a non-published and non-listed number.

Charter Phone works with most monitored alarm systems. Of course, it is always recommended that you test operation and communication once your Phone service has been installed.

You will get up to eight hours of standby time and up to five hours of talk time, if your power fails. Ask your Charter customer service representative for an upgrade that includes this in your package.

Because Charter Phone service requires electricity to run, your telephone service will be interrupted when there is a power outage. However, you can prepare in advance with a battery-slotted MTA and a battery backup.

No. In fact, we offer you a 30-day money-back guarantee.

No. Charter Phone works with the telephones, wires and jacks you already have. As part of your package with Charter, we will install a Multimedia Terminal Adaptor (MTA), or telephone modem, for communication with the Charter network.

No. Once you are ready to make the switch, simply order your Charter through BuyCharter.com, and we will handle the transfer of service. Please note: if you cancel service before ordering with us, you may lose your existing phone number.

No. You may retain your existing touch-tone phone and phone number when transferring from another provider to Charter telephone service, at your existing residence. The only exception to this rule is in certain cases, subscribers moving from one location to another may not be able to transport their existing number to a new residence. To find out how this may affect you, call us toll-free and a trained service representative can help you.

The sound quality of Charter Phone service is equal to that of traditional telephone service. Although many Charter telephone service subscribers have said that the sound quality is noticeably better!

Unlike other VoIP providers, calls travel over Charter’s private network, which means you can have phone service without an Internet connection. With Charter, your calls never rely on the public Internet, which can affect performance. Because of this, we are able to offer our telephone subscribers a Quality of Service Guarantee. Q. How clear is Charter Phone re

Yes, both. Here are our system requirements:

Windows 98 S.P.2/ME/2000/XP

• Processor: 233MHz Pentium or compatible; 300MHz Pentium or greater recommended
• Memory: 64MB; 128MB or greater recommended
• Hard disk: 100MB; 250MB or greater recommended
• Internet Browser: Internet Explorer 5.5; Internet Explorer 6.0 recommended
• Drive: Must have a working CD-ROM Drive

Mac OS 9.0 or Higher

• Processor: PowerPC processor; Power Macintosh G4 recommended
• Memory: 15MB available RAM; 20MB or greater recommended
• Hard Disk: 12MB available hard disk space; 20MB or greater recommended
• Drive: Must have a working CD-ROM Drive

*Performance may be compromised if recommended system requirements are not met. These minimum requirements are subject to change. (Version 2.3)

There are five Internet speeds available through Charter : They are: Lite – up to 1Mbps, Express – up to 8Mbps, Plus – up to 16Mbps, Max – up to 25Mbps and Ultra – up to 60Mbps. It is easy to get new Internet service or to upgrade your connection speed and you can do so at any time.

Yes. You can use your Charter Internet, Charter TV and Charter Phone service simultaneously.

Charter requires written authorization from property management to install and/or move outlets.

Charter requires written authorization from property management to install and/or move outlets.

If you’re not receiving channels above channel 13, check your main menu set up and make sure it is set to ‘Cable’ CATV mode. If you are set to ‘TV,’ ‘Air,’ or ‘Antenna,’ your menu is set up incorrectly. Another problem may be that your remote is skipping past channels that you do receive. If this is the case, access your TVs main menu and select the ‘Auto-Tune’ or ‘Auto-Program’ option. Note* It takes up to 30 minutes for this automatic channel setup to process.

Charter considers a number of factors that determine which channels to include in its lineup. Some things that affect Charter programming selection include popularity, cost, availability of channel space, and how the addition of this channel will contribute to the variety of offerings.